Assisting Displaced Persons and the Affected Communities

Сrimean Tatar family, displaced to Vinnytsia, was supported by IOM with an oven, a fridge and a business training and now cooks traditional dishes for sale


As of March 2016, over the previous months IOM has initiated a number of training sessions for self-employment and micro-business development for IDPs and host community members in Donetsk, Luhansk, Kharkiv, Odesa, Zaporizhia, Poltava, Dnipropetrovsk, Vinnytsia, Lviv, Ternopil,  Kyiv, Khmelnytsky, Zhytomyr, Cherkasy, Sumy, Mykolayiv, Kirovograd and Kherson regions.

Under the guidance of qualified trainers the participants were able to develop business plans for grants to purchase equipment or participate in the training activities. Currently, the grants are being provided to the winners.

This type of assistance to internally displaced people is provided with funding from the European Union and the Governments of Norway, Canada, Japan and the United Kingdom.



IOM has implemented a number of activities that involve both IDPs and the local population to develop projects to improve social infrastructure such as the expansion of schools and kindergartens or playgrounds; improvement of primary health care facilities and health posts; development and improvement of infrastructure, culture and recreation facilities; or other similar initiatives that could potentially lead to the improvement of quality of life in the area.

As of December 2015, IOM has selected 41 communities for the participation and renovation works have already started on 43 objects.  All communities have prepared the social cohesion events plans.

IOM have selected 12 additional objects and have started some minor renovations there. Moreover, IOM is now in the process of selection of another 20 objects - all in the same communities.


For communities of Краматорськ, Дружківка, Святогірськ, Бахмут (Артемівськ), БорівськеКостянтинівка, Лисичанськ, Сєвєродонецьк, Маріуполь, Першотравневий район, Великоновосілківський район, Краснолиманський район, міста Красноармійськ, Димитров, Селідово, Новоайдарівський район, Біловодський район, Міловський район, Марківський район, Старобільський район, Сватівський район, Білокуракинський  район – please contact Head of IOM Kramatorsk Hub Volodymyr Kuzka  +38 097 946 05 85

For communities listed below please contact Maksym Filyak, Western Ukrainian Resource Center  (+38 032 297 66 24).

Donetsk region (Олександрівка, Билбасівка, Гродівка, Костантинівка, Красне, Миколаївка, Парасковіївка, Успенівка, Зоря, Новокраснівка, Часів Яр, Добропілля, Володарське)

Kharkiv region (Новопокровка, Чугуїв, Барвінкове, Капітолівка, Студенок. Левківка, Донецьке, Червоний Оскіл)

Zaporizhia region (Приморськ, Луначарське)

Luhansk region (Нижня Дуванка, Половинкине, Байдівка, Рубіжне, Червонопопівка, Шульгинка, Кремінна, Коломийчиха)

Odesa region (Ізмаїл)

Dnipropetrovsk region (Вербки, Юріївка)

This type of assistance is funded by the European Union, Japan and Norway.



New IOM’s “Cash for Rent” programme, launched in November 2015 with funding from the European Commission’s Humanitarian Aid and Civil Protection department (ECHO), provides financial support to internally displaced persons (IDPs) wishing to move from substandard living conditions or those in urgent need of tangible improvements in their rented accommodation.

The programme is implemented in Kharkiv and Kharkiv Region, where about 200,000 IDPs are officially registered.

Participation in the programme implies financial assistance from November 2015 till May 2016, which is to be spent exclusively on the abovementioned housing needs.

Currently all Cash-for-rent beneficiaries have been identified. The dedicated hotline 0-800-215-025 is supporting cash-for-rent beneficiaries.

The main prerequisite for participation in the programme is the first assessment visit of an IOM employee in order to check the living conditions and to fill out a specific questionnaire with the potential programme applicant. During programme implementation, the IOM staff will perform periodic monitoring visits to ensure that the assistance is being used as intended. Therefore, potential participants must be ready to meet these visitors personally.

This programme is necessary to address the challenges faced by internally displaced persons IDPs in finding decent accommodation. On the one hand, they may suffer from the large financial burden placed on the family budget incurred by paying high rent, since IDPs do not always have access to a wide variety of accommodation options or may be quoted higher prices. On the other hand, labour market access and skill-matching issues deprive IDPs of the opportunity to achieve gainful employment and earn a steady income to support dignified living solutions.



In summer 2015, IOM started its new cash assistance project in Kharkiv Region. In July 2015, the most vulnerable categories of IDPs started to receive cash assistance in the amount of 1,000 UAH per person to support beneficiaries’ urgent needs at their discretion. In August 2015, IOM started implementing similar projects in Vinnytsia, Zhytomyr, Mykolaiv, Odesa, Poltava, Kherson, Chernihiv and Cherkasy regions which have been finished in December 2015.

As of March 2016 unconditional cash assistance is provided in the amount of 1980 UAH per person in Kharkiv Region to new beneficiaries or those who received assistance only once during July-December, 2015. Categories of IDPs eligible for cash assistance in Kharkiv  Region:

  • elderly people 65+ years old;
  • families with three or more children;
  • disabled persons (I, II, III disability group) who lost their employability and obtained relevant documents;
  • Families with disabled children;
  • Single-headed families.

Initial lists of beneficiaries are prepared by the state social security services and verified by the project team.

This type of assistance is funded by the European Commission for Humanitarian Aid and Civil Protection (ECHO), the Ministry for Foreign Affairs of Norway and the Government of Germany.



Project Hotline Number

0 800 215 025

(Mon – Fri, 10:00 a.m. – 5:00 p.m.)



From December 2014 until April 2015 with the financial support of the European Union, the International Organization for Migration had provided one-time unconditional cash assistance to 23,264 internally displaced people in Kharkiv city and Kharkiv region. The project identified the most vulnerable groups, including disabled, elderly, single parents and families with many children who were provided opportunity to cover the most urgent needs in terms of resettlement and winter, such as purchase of medicines, warm clothes, paying for housing and food.

More than 27 000 vulnerable IDPs in 16 regions of Ukraine received clothes, shoes, bedding, medical supplies and other assistance with the financial support of the United States, Norway, Switzerland, Germany, Canada and the United Nations.



The National Toll-Free Hotline to support IDPs was established on 6 March 2015. It is run by the non-government organization Donbas SOS. The hotline operates within the framework of the EU funded project ‘Comprehensive Stabilization Support to IDPs and the Affected Population in Ukraine’ implemented by the International Organization for Migration (IOM), Mission in Ukraine. Since March 2015 the hotline has served over 27,000 calls.

The operators of the Hotline provide information, legal, psychosocial support to IDPs, conduct referrals of especially sensitive inquiries, including on trafficking or SGBV, and liaise with the main state and non-governmental actors providing counselling, rehabilitation and integration services for IDPs.

Hotline statistics for May 2016.

IOM's assistance to internally displaced persons in Ukraine photo gallery



a toll-free hotline to provide information to IDPs