Announcement from the Resettlement Support Centre Eurasia

16  October 2020

The U.S. Government and the Resettlement Support Centre (RSC) Eurasia, operated by IOM Ukraine, are dedicated to ensuring the safety and security of refugee applicants and our staff around the world who support the U.S. Refugee Admissions Program (USRAP). Departures have resumed, although they remain at limited capacity given current travel and airline restrictions. Other RSC activities are operating at limited capacity. The RSC or IOM will be in touch with you about next steps for your case. This may take a while, so we appreciate your patience.

Once your departure date is confirmed, we will advise you on your flight and any related travel arrangements. Until notified of travel date, please avoid taking irreversible actions such as selling your furniture, obtaining government exit documents (if applicable), and vacating your home in order to prevent difficulties for you and your family if you are unable to travel on your scheduled flight. We also advise you to follow all health and safety recommendations issued by the local authorities and IOM. For the latest information regarding COVID-19 and how to best protect yourself and your family, please visit the Centers for Disease Control and Prevention’s (CDC) website:

The RSC continues to operate at reduced levels and has temporarily postponed any in-person processing and appointments for the safety of staff and refugee clients, including interviews and in-person cultural orientation. Medical examinations are being carried at out at a reduced level. As updates for your specific case become available, we will inform you. In the meantime, please feel free to contact us if you have updates or questions about your case. As the volume of inquiries may be high, there may be delays and we kindly ask for your patience in addressing non-urgent matters.

It is also important for you to remember that the USRAP remains free of charge and applicants should not engage with anyone who is asking you to pay or provide services for information or a change in status on your case. Please report any instances of fraud or abuse to the RSC’s confidential email box at:

Thank you for your understanding.

RSC Contact Information:


Phone: +380 44 5685020 – Monday, Wednesday and Friday from 09:00 to 14:00 (Kyiv time), excluding official holidays.